PASS QUESTIONS
I HAVE AN ISSUE WITH THE PASSES I PURCHASED. WHO CAN HELP ME WITH THAT?
CAN I PURCHASE A MEET AND GREET FOR BANDS PLAYING THE EVENT?
WHERE CAN I BUY PASSES IN ADVANCE?
MY FRIEND AND I PURCHASED OUR PASSES THE SAME DAY. THEY RECEIVED THEIR ORDER, BUT I HAVE NOT RECEIVED MINE YET. SHOULD I BE WORRIED?
WHEN WILL I RECEIVE MY PASSES?
HOW CAN I UPDATE MY SHIPPING ADDRESS OR BILLING INFO?
CAN SOMEONE ELSE PICK UP MY PASS AT WILL CALL?
WHAT TYPE OF ID IS ACCEPTED AT THE BOX OFFICE?
CAN I GET A REFUND ON MY PASSES?
WHAT HAPPENS IF I DEFAULT ON MY LAYAWAY?
CAN I UPGRADE MY SINGLE DAY TO WEEKEND OR GA TO VIP?
You can upgrade on site at the Box Office if there is availability as quantities are limited. You can also email us at info@inkcarceration.com for support ahead of the festival if you wish to upgrade sooner.
CAN I SPLIT MY WEEKEND PASS UP TO DIFFERENT PEOPLE EVERY DAY?
WHEN/WHERE WILL THE BOX OFFICE BE OPEN ONSITE?
I PURCHASED A HOTEL PACKAGE, WILL THERE BE SHUTTLES PROVIDED FROM THE HOTEL TO THE VENUE?
I PURCHASED A HOTEL PACKAGE, DO I NEED TO PURCHASE A PARKING PASS TO THE VENUE SEPARATELY?